web & digital

E-commerce

Google logo accompanied by five gold stars representing five-star customer reviews and online reputation.

Increase Your Conversions

E-commerce is at the heart of resilient retail, and our solutions make browsing, buying and building relationships easy. E-commerce is no longer just a technical bolt-on – the online sales experience is part of your brand. So we design with the same care we would any brand element. After all, you’ve invested in getting your customers here – e-commerce is where we convert that attention and engagement into sales.

Proven Technology

Vivid is well-versed in making the best use of established technologies and platforms, such as WooCommerce, Shopify, and Magento. We create secure, reliable solutions to seamlessly integrate with your existing stock management system, making both the user and back-end experiences flawless.

 

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Thornbridge Brewery's website on a computer screen (Lukas)
Cans of Thornbridge Brewery beers (Jaipur & Lukas)
WooCommerce logo
Mobile view of the Caffia website, showing the Jura E8 Bean-to-Cup Coffee Machine. Designed and built by Vivid Creative

Secure Checkout

Whether you’re an established online trader or are new to e-commerce, we can offer 256-bit SSL encryption and checkout options such as Worldpay, Sagepay, Paypal, and Apple Pay to ensure a secure and simple shopping experience.

Caffia Coffee's website on a computer screen

Empowering businesses from brand creation to revenue generation

Read our Google Reviews

Andy Irvine - Partner, Shorts Chartered Accountants

Five gold review stars displayed, representing a Five-star customer review.

A great team with real skill, commitment and specialist knowledge. They have helped take our marketing to a whole new level. Highly Recommended !

Edward Thatcher - CEO, Endeavor 

Five gold review stars displayed, representing a Five-star customer review.

Working with Vivid Creative and Gerry has been an absolute pleasure. To help sustain and grow our charitable work, we deliver team development and leadership programmes to commercial businesses. Over recent months Gerry and the Vivid team have generously provided pro-bono support to strengthen our branding, communications and reach into this market.

George Burtoft - Sustainability Analyst ​​​

Five gold review stars displayed, representing a Five-star customer review.

We wanted to completely revamp our old sustainability brochure, and tasked Vivid to create a new strategy document from scratch. Vivid perfectly captured our brand’s vision and turned our long-complicated text and statistics into a stunning, visual, easy to follow document. We’ve received fantastic feedback from our customers, and we couldn’t be happier with the final result!

Giles Polito - Fractional Marketing Director

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I have worked with Gerry and the Vivid team for over 20 years and would recommend them to businesses who want to elevate their brand and drive growth. They are creative and commercial in a very balanced way. They know when the project needs greater creative flare and know when to really focus on ROI. From a Bridgedale repositioning to Rohan retained campaign work and Cycle King digital marketing, the Vivid have always delivered.

Jonathan Billing - Head of Strategic Marketing, Jigsaw24

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I've worked with Vivid for a number of years and they've always delivered.

Maria Piastre - VP, Commercial and Trading

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Had the most amazing experience working with Vivid as our marketing agency during my tenure as CEO of Metallix Refining. They are able to interpret and showcase your brand on a creative, engaging and innovative way. Would not hesitate engaging them over and over again.

Mel Pengelly - Managing Director, AIT3CH

Four gold review stars displayed, representing a four-star customer review.

I have been working with Vivid for over 18 months now. I sat with Gerry and his team to create our branding and website from the outset of my AI startup. Having a marketing background myself I knew how hard it was to find a company that actually listens and interprets your needs. Well I found them. Vivid Media. Branding helps create not just an image of a company but sets out what journey for that company if it’s done right.

Robert Newton - Head of Marketing, Symphony Group PLC

Five gold review stars displayed, representing a Five-star customer review.

Gerry, Jon, Ben and the wider team at Vivid has been helping drive forward our marketing activities for many years now. Their creativity, design ideas, branding and all round marketing support has really elevated our brands. Thanks to the team there for all your great work.

Scott Devonshire - Marketing Director, DURO Yokota

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The highest quality marketing agency. Creative, knowledgeable, confident in taking you in the direction you need to go, deliver results that can drive your company forward as they have done with mine. Highly recommended to anyone looking to take their marketing to the next level, or starting from scratch - either to use Vivid as a sole external source or to work along side an existing marketing team.

Steve Davidson - Digital Marketing Manager, Close Brothers 

Five gold review stars displayed, representing a Five-star customer review.

I had the pleasure of working with Vivid Creative during my time at Close Brothers, and I can confidently say the team consistently delivered exceptional work across every campaign we collaborated on. Their creativity, responsiveness, and attention to detail made them a trusted extension of our marketing function. From campaign support through to delivery, the Vivid team always brought fresh ideas, strong strategic thinking, and a genuine commitment to achieving the best possible outcomes.

E-Commerce Frequently Asked Questions

  • What is e-commerce strategy?

    E-commerce strategy is the plan that guides how an online store attracts customers, converts sales and supports long-term business growth. It combines customer insight, platform decisions, user experience, content, marketing and performance measurement.

  • Why is e-commerce strategy important?

    A clear e-commerce strategy helps businesses make better decisions about technology, customer journeys, product presentation and marketing investment. Without a strategy, online stores can struggle to generate consistent sales and growth.

  • What does an e-commerce agency do?

    An e-commerce agency helps businesses plan, design, build and optimise online stores. This can include platform selection, user experience design, development, integrations, conversion optimisation, analytics and ongoing support.

  • How is e-commerce different from a standard website?

    A standard website is often focused on information and lead generation, while an e-commerce website is designed to sell products online. It includes product catalogues, payment systems, order management and customer account functionality.

  • What should be included in an e-commerce strategy?

    An e-commerce strategy typically includes customer research, platform selection, product structure, content planning, user journeys, checkout optimisation, marketing channels, fulfilment considerations and measurement frameworks.

  • How can user experience improve e-commerce performance?

    Good user experience helps customers find products, compare options and complete purchases with minimal friction. Improvements to navigation, product pages and checkout processes can have a significant impact on conversion rates.

  • What is conversion rate optimisation in e-commerce?

    Conversion rate optimisation, or CRO, is the process of improving an online store so that more visitors complete a desired action, such as making a purchase. It often involves testing layouts, content, calls to action and checkout experiences.

  • When should a business invest in e-commerce development?

    Businesses often invest in e-commerce development when launching an online store, migrating platforms, improving performance or expanding into new markets. The goal is to create a more effective and scalable online sales channel.

  • How do you measure e-commerce success?

    E-commerce success is typically measured using metrics such as revenue, conversion rate, average order value, customer lifetime value, cart abandonment and return on advertising spend.

  • What makes a successful e-commerce website?

    Successful e-commerce websites combine strong user experience, clear product information, effective search and navigation, fast performance, secure payments and a well-planned customer journey that makes buying straightforward.